Terms & Conditions

1. Introduction and Acceptance

Welcome to Pours N Patterns (“we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your access to and use of https://poursandpatterns.com and purchases made through it.

By browsing our website or placing an order, you agree to these Terms. If you do not agree, please do not use the website.

These Terms should be read together with our Privacy Policy, Shipping Policy, and Return, Refund & Cancellation Policy, where available.

2. Products and Handmade Variations

Pours N Patterns offers handmade and creative products, including home décor, accessories, personalized gifts, DIY kits, and digital products.

Because many items are handmade, slight variations in colour, texture, finish, dimensions, or detailing may occur. These natural variations are part of handmade production and do not necessarily indicate a defect.

We make reasonable efforts to display product images and descriptions accurately. Actual colours may vary depending on your screen, device, or display settings. Please review product descriptions, dimensions, materials, and specifications before ordering.

3. Product Availability and Pricing

Product availability, descriptions, and prices may change without prior notice. We reserve the right to correct genuine listing or pricing errors and to discontinue products.

The price and applicable charges shown at checkout before you confirm your order will govern your purchase, subject to applicable law. Any shipping fees, taxes, or other mandatory charges will be displayed as applicable before order confirmation.

If an order cannot be fulfilled due to an error or unavailability, we will contact you and, where payment has already been received, arrange an appropriate refund in accordance with applicable law.

4. Placing and Accepting Orders

When you place an order, you are making a purchase request. An order is subject to confirmation and acceptance by us.

Please provide accurate contact, shipping, and personalization details. Review your order carefully before submitting it, as errors may affect production or delivery.

We may contact you to clarify order details. If we cannot reach you or essential information is missing, production or dispatch may be delayed, or the order may need to be cancelled with an appropriate refund where applicable.

5. Prepaid Payments

All orders on our website are prepaid. We do not offer cash on delivery unless expressly stated on the website.

Payments are processed through the payment service provider available at checkout. Your order will generally be processed after payment confirmation.

Do not share your passwords, PINs, or one-time passwords with anyone claiming to represent us. We will not ask you to disclose banking credentials or OTPs to confirm an order.

6. Personalized and Made-to-Order Products

For personalized products, you are responsible for providing accurate names, spellings, photographs, messages, sizes, and other customization instructions.

Please carefully review any proof, preview, or confirmation we provide before approving production. Once personalized production has started, changes may not be possible.

Personalized or made-to-order items may be ineligible for change-of-mind returns or cancellations, except where required by applicable law or where the item is defective, damaged, incorrect, or otherwise covered by our stated policy or legal obligations.

You confirm that you have the right to provide any photographs, artwork, text, or other materials submitted for personalization and that their use for fulfilling your order does not knowingly infringe another person’s rights.

7. Shipping and Delivery

We arrange delivery through direct courier partners. Delivery estimates shown on the website or communicated by us are estimates and may be affected by production time, courier operations, weather, service disruptions, or other circumstances beyond our reasonable control.

Please ensure that your shipping address and phone number are correct and that someone is available to receive the parcel where required.

Risk of loss, delivery confirmation, and responsibility for parcels will be handled in accordance with applicable law. If a shipment is delayed, marked delivered but not received, or returned to us, contact us promptly so we can investigate with the courier.

Any additional delivery charges arising from an incorrect address, failed delivery, or customer-requested re-shipment will be communicated to you where applicable and permitted by law.

8. Cancellations, Returns, Exchanges and Refunds

Please review our separate Return, Refund & Cancellation Policy before placing an order. The policy should clearly state the applicable timelines, process, and any return-shipping arrangements.

Because our products may be handmade or personalized, change-of-mind cancellations, returns, or exchanges may be restricted once production or dispatch has begun, where permitted by applicable law.

If you receive a damaged, defective, incorrect, or materially misdescribed item, contact us at +918280674749 as soon as reasonably possible with your order number and clear photographs or other supporting details. We will review the issue and explain the available remedy in accordance with our policy and applicable law.

Nothing in these Terms excludes or limits any consumer rights or remedies that cannot legally be excluded or limited.

9. Digital Products and Downloads

If we offer digital products, access or delivery will be provided through the method stated on the relevant product page or in your order confirmation.

You are responsible for providing a valid email address and using compatible devices or software. Unless expressly stated otherwise, digital products are licensed for your personal use and may not be resold, redistributed, shared publicly, or used commercially without our written permission.

Any refund or cancellation terms for digital products will be stated in the applicable policy and remain subject to applicable law.

10. Intellectual Property

Unless otherwise stated, the website’s content—including product photographs, designs, text, graphics, branding, logos, and other materials—is owned by or licensed to Pours N Patterns and is protected by applicable intellectual property laws.

You may use the website for personal, non-commercial shopping purposes. You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission, except where permitted by law.

Customer-provided materials remain subject to the rights of their respective owners. You grant us permission to use those materials only as reasonably necessary to create and fulfill your requested order, provide support, and meet legal obligations.

11. Acceptable Website Use

You agree not to misuse our website, attempt unauthorized access, interfere with its operation or security, submit false information, engage in fraudulent activity, or use the website in violation of applicable law.

We may take reasonable steps to protect our website, customers, and business against misuse, subject to applicable law.

12. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors and courier providers. Those services may be governed by their own terms and privacy policies.

We are not responsible for third-party websites or services that we do not control. This does not affect any rights or responsibilities that apply to us under law.

13. Limitation of Liability

To the extent permitted by applicable law, we will not be liable for indirect or consequential losses arising from use of the website or delays caused by events beyond our reasonable control.

Nothing in these Terms excludes liability for fraud, wilful misconduct, or any liability that cannot lawfully be excluded or limited. Nothing in these Terms takes away your statutory consumer rights.

14. Privacy

Our collection and use of personal information is described in our Privacy Policy, available on our website. By using the website, you acknowledge that your information will be handled as described there and in accordance with applicable law.

15. Changes to These Terms

We may update these Terms from time to time. The revised version will be posted on this page with an updated “Last updated” date. Changes will apply prospectively, subject to applicable law and any terms that govern an order already placed.

16. Governing Law and Disputes

These Terms are governed by the laws of India, subject to applicable consumer protection laws and the jurisdiction of competent authorities and courts. Nothing in this section restricts any consumer rights to approach a competent consumer forum or authority under applicable law.

17. Contact and Grievance Support

For questions, order concerns, or complaints about these Terms, please contact:

• Brand: Pours N Patterns
• Website: https://poursandpatterns.com
• Email: poursandpatterns@gmail.com
• Customer support phone: +918280674749

We will acknowledge and address complaints within the timelines required by applicable law.