Privacy Policy

1. Introduction

Welcome to Pours N Patterns (“we”, “our”, or “us”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase through our website, https://poursandpatterns.com.

We offer handmade products, home décor, accessories, personalized gifts, DIY kits, and other creative products.

We respect your privacy and aim to handle your personal information responsibly and transparently.

2. Information We Collect

When you visit our website, contact us, or place an order, we may collect the following information:

Personal Information

• Full name
• Email address
• Mobile number
• Billing and shipping address

Order Information

• Products purchased
• Order number and transaction status
• Delivery details
• Personalization instructions and preferences
• Messages or other information you provide while placing an order

Personalization Information

For personalized products, we may collect photographs, names, messages, designs, or other materials you voluntarily share with us to create your requested product.

Technical Information

Depending on the technologies enabled on our website, we may collect certain technical information, including your IP address, browser type, device information, pages visited, and website usage data.

3. How We Use Your Information

We use the information we collect to:

• Process and manage your orders.
• Create and personalize products according to your instructions.
• Arrange shipping and delivery.
• Communicate with you regarding your orders and customer support requests.
• Verify payment status and manage order-related transactions.
• Improve our website, products, and shopping experience.
• Maintain business records and comply with applicable legal obligations.
• Protect our website and help prevent fraud or misuse.

We will use your information for the purposes explained in this policy and other purposes where permitted by applicable law.

4. Personalized Products and Customer Photos

Some Pours N Patterns products can be personalized using photographs, names, messages, or designs provided by customers. We use these materials to fulfill your personalization requests and provide related customer support.

Retention of customer photos: We retain customer-provided photographs and personalization files for a limited period, generally for up to 90 days after order completion, unless a longer period is necessary for an ongoing order, a dispute, or a legal obligation.

After the applicable retention period, we will delete or securely dispose of these materials, subject to any lawful retention requirements.

We will not intentionally use your personal photographs or private personalization materials for advertising, social media, or promotional purposes without obtaining appropriate permission.

5. Payments

All orders placed through our website are prepaid.

Payments may be processed through a third-party payment gateway or payment service provider integrated with our website. The payment provider may collect and process payment information according to its own privacy policy and terms.

We may receive information such as payment status, transaction references, and other details necessary to verify and manage your order.

We do not intend to store complete payment card details or banking passwords on our website.

6. Shipping and Delivery

We work with direct courier partners to deliver orders to customers.

For delivery purposes, we may share relevant information, including your name, mobile number, shipping address, and order details, with the courier partner responsible for your delivery.

This information is shared to facilitate shipping, delivery, tracking, and related order services. Courier partners may process your information according to their own privacy policies.

7. Cookies and Website Technologies

Our website may use cookies or similar technologies to support essential functions such as shopping cart operations, website navigation, and remembering shopping preferences.

Depending on the tools and features enabled on our website, cookies or similar technologies may also be used for analytics, performance measurement, or advertising.

You may be able to manage cookies through your browser settings or any cookie preference tool provided on our website. Disabling certain cookies may affect the functionality of some website features.

8. Third-Party Services

We may use third-party service providers to operate our website and fulfill orders. These may include:

• Website hosting and technical service providers
• Payment gateways and payment processors
• Courier and delivery partners
• Website maintenance and security providers
• Analytics or marketing services, if enabled

These providers may process relevant personal information as necessary to perform their services.

We do not sell your personal information to third parties.

We recommend reviewing the privacy policies of relevant third-party providers when using their services.

9. Marketing Communications

We may send promotional emails or messages about new launches, products, offers, and special occasions where we have the required consent or other lawful basis.

You may opt out of promotional communications at any time by using an unsubscribe option, where available, or contacting us at +918280674749.

We may still send essential transactional communications relating to your orders, deliveries, or customer support.

10. Data Storage and Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by applicable law.

Different types of information may be retained for different periods. For example:

• Order and transaction records may be retained for accounting, business, and legal purposes.
• Customer photographs and personalization files are retained for a limited period, as described in Section 4.
• Customer support communications may be retained as necessary to resolve inquiries or disputes.

When information is no longer required, we will take reasonable steps to delete or securely dispose of it, subject to applicable legal obligations.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

12. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction or updating of inaccurate information.
• Request deletion of your personal information where applicable.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Raise a privacy-related concern or complaint.

Some information may need to be retained to comply with legal obligations, maintain required records, or resolve disputes.

To exercise your privacy rights, please contact us using the details in Section 15. We will review and respond to requests in accordance with applicable law.

13. Children’s Privacy

Our website is intended for individuals who can legally make purchases, or who have the assistance of a parent or legal guardian where required.

We do not knowingly collect personal information from children in circumstances where parental consent is legally required without obtaining the necessary consent.

If you believe that a child has provided personal information without the required consent, please contact us so we can review the matter and take appropriate action.

14. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites.

We encourage you to review the privacy policies of third-party websites before sharing your personal information with them.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

• Brand: Pours N Patterns
• Website: https://poursandpatterns.com
• Contact: +918280674749
• Email: poursandpatterns@gmail.com

We will review privacy-related requests and respond in accordance with applicable law.

16. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, third-party services, or applicable laws.

Any changes will be published on this page with an updated “Last updated” date. We encourage you to review this page periodically.