Frequently Asked Questions
Everything you need to know before you order.
Orders & Shopping
How do I place an order?
Add your favourites to your bag, then click “Order via WhatsApp” to complete your order with us.
Can I order multiple products together?
Yes! Add all your favourites to your bag and order them together through WhatsApp.
Are your products handmade?
Yes! Every piece is 100% handmade with love and care.
Can I customise a product?
Yes! Most of our products can be personalised with names, colours, photos, messages and more.
Can I request a custom design?
Absolutely! Share your idea or reference with us on WhatsApp and we’ll see what we can create.
Can I ask about a product before ordering?
Of course! Message us on WhatsApp and we’ll be happy to help.
What if a product is out of stock?
Message us! We may be able to recreate or restock it.
Personalisation
Which products can be personalised?
Selected products can be personalised. Look for the “Personalise” option on the product page.
How do I share my personalisation details?
Add the product to your bag and share the names, photos, messages or other details with us on WhatsApp.
Can I change my personalisation after ordering?
Contact us as soon as possible. Once production begins, changes may not be possible.
Can I personalise a gift?
Of course! Add names, photos, dates or a special message to make it truly yours.
Can I see a preview before production?
For selected products, we’ll share a preview where applicable.
Gifting
Can I send an order directly as a gift?
Yes! Just provide the recipient’s delivery details when placing your order.
Do you offer gift wrapping?
Gift wrapping is available for most of our products.
Can I add a gift message?
Yes! Share your message with us while placing your order.
Can you help me choose a gift?
Absolutely! Tell us the occasion and your budget, and we’ll suggest something special.
Do you accept bulk gifting orders?
Yes! Contact us for bulk, event and corporate gifting.
Shipping & Delivery
Where do you deliver?
We offer Pan-India delivery.
How long will my order take?
Delivery time depends on the product and your location. We’ll share the timeline when your order is placed.
Do personalised products take longer?
They may need a little extra time, as they are made especially for you.
Can I track my order?
Yes! Tracking details will be shared once your order is dispatched.
Can I request urgent delivery?
Message us before ordering and we’ll check what we can do.
Payments
How do I pay?
We’ll share the available payment options with you on WhatsApp while confirming your order.
Do you accept UPI?
Yes, where available. We’ll share the payment details with you on WhatsApp.
Do you offer Cash on Delivery?
No, we currently accept prepaid orders only.
Returns & Refunds
Can I return my order?
Returns are not applicable. For any concerns, please connect with us on WhatsApp.
What if I receive the wrong product?
Let us know as soon as possible with photos or videos and we’ll sort it out.
Can I cancel my order?
Contact us quickly. Cancellation may be possible if production hasn’t started.
Product Care
How do I care for my handmade products?
Keep them away from moisture, harsh chemicals and rough handling.
How do I clean resin products?
Gently wipe with a soft, damp cloth. Avoid harsh chemicals and abrasive scrubbing.
Can resin products handle heat?
Heat resistance varies by product. Exposure to high heat is not recommended.
Are resin products food-safe?
Only use them for direct food contact when the product specifically states that it is food-safe.
Why does my handmade product look slightly different?
That’s the beauty of handmade! Small variations in colour, texture and finish make every piece unique.